Frequently Asked Questions

How quickly do you ship?

We dispatch orders within 2 business days! During checkout you can select your preferred speed of shipping service.

Do you ship internationally?

We do now ship internationally to most countries, with the help of a third-party global shipping program! International customers should be able to check out normally.

What is your return/refund policy?

We do not accept returns except in the case of damaged or defective orders. We also consider refunds or replacements for orders lost in transit. More details on our policy can be found here.

Do you have a brick-and-mortar store?

Yes! Our Lisle/Naperville brick-and-mortar store is open at 6464 College Rd, Lisle IL 60532.

Why are there so few books listed on your website?

We've been busy getting the brick-and-mortar part of the business off the ground and just haven't had time to update online inventory. We have lots more books in-store! In the future we hope to add more in-store inventory to the website, but it's a time-consuming process, so it's possible that we may focus on only listing higher-value or collectible books online.

In the meantime, we are testing out an in-store inventory search for books so that you can check in-store inventory at any time - you can try it out here! If you find any bugs or weirdness, let us know. If you see something you like in our in-store book search that isn't listed online, you can reach out to us to make it available online.

Do you accept donations?

We happily accept donations of gently used books. Feel free to bring them by the shop during our open hours! If you plan to bring more than a few boxes, please give us a heads-up first.

We generally do not accept:

  • Dictionaries, encyclopedias, or textbooks
  • Magazines
  • Modern books focused on political stances
  • Books with large amounts of highlighting, annotations, or dog-earing
  • Modern hardcovers with torn-up or missing dust jackets
  • Anything dirty, falling apart, water-damaged, smelly, moldy, etc.

Do you buy books?

We offer store credit for books that we're interested in! We no longer buy in cash, with rare exceptions. Books can be brought in for store credit evaluation anytime during store hours. Please give us a heads-up if you intend to bring more than a few boxes/bags.

What if I want to support you but you don't have the book I want / I prefer audiobooks / I prefer e-books?

For physical books, we're always happy to order new or used copies in for you if we don't have them in stock, but we also completely understand if it's easier to have them shipped straight to you. If you order new books or e-books through our Bookshop.org page, we'll receive a commission. Same for audiobooks ordered through our Libro.fm page. In short:

Do you offer book club hosting or private events at the store?

We do! If you're interested in hosting with us, please send us an email with a description of your potential event for an overview of times, fees, etc.

I'm a local self-published author. Will you stock my book?

We only carry a limited selection of new books and typically do not stock new self-published books, with rare exceptions. We occasionally stock self-published books that have a demonstrated local demand (multiple customers seeking to buy it) or that we have special interest in (books about capybaras or the history of books, for example). We are always happy to order in a copy of any self-published book if a customer places a custom order for it.

You are welcome to email us information about your book(s), but please note that we receive a high volume of inquiries of this nature and may not be able to respond individually. We also recommend checking out our bookstore neighbors Anderson's Bookshop and Swallow Stories Bookshop, both of which have excellent programs for local authors.