Refund policy

All sales are final. We do not accept returns, except in the case of damaged or defective items, as described below. We may also offer refunds or replacements for orders lost in transit.

Damage and issues
Please inspect your order upon arrival and contact us immediately at hello@noblecapybara.com if the item is defective or damaged, or if you believe you have received the wrong item, so that we can evaluate the issue and make it right. We may offer a refund or replacement at our discretion. You must report damage or issues with any received item within seven (7) days of receipt of the item.

We may also offer refunds or replacements if an order is lost in transit. Unfortunately we cannot compensate for post-delivery package thievery, so we will not refund if a package is marked delivered by the postal service and is subsequently stolen from your residence.

Refunds for damaged items
We will notify you once we’ve received and inspected your return. If the return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@noblecapybara.com.